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    General Terms and Conditions

    https://www.my-algae.eu effective from: 2021.03.16

     

    Please read this document carefully before finalizing your order, because by finalizing your order you accept the contents of these GTC! The General Terms and Conditions of Service (“GTC”) contain the general contractual terms and conditions for the use of the webshop operated by GreenStar International Kft (registered office: 1027 Budapest, Horvát utca 14-24, tax number: 29027640-2-41), as a service provider (“Service Provider”). Please only use our services if you agree with all of its points and consider them binding on you. This document will not be filed, it will be concluded exclusively in electronic form (it does not qualify as a written contract), and it does not refer to a code of conduct.

     

    1. Imprint - Operator data:

    Name: GreenStar International Ltd.

    Headquarters: 1027 Budapest, Horvát Street 14-24

    Mailing address: 1027 Budapest, Horvát Street 14-24

    Registering authority: Commercial Court of the Metropolitan Court

    Company registration number: 01-09-379540

    Tax number: 29027640-2-41

    Representative: Attila Csaba Kovacs

    Phone number: +36312000585

    Email: info@greenstar.hu

    Website: www.my-algae.eu

    Hosting provider details:
    Name: Wix.com Ltd
    Location: 40 Namal, Tel Aviv, 6350671
    Contact: 1-415-639-9034
    Tax ID: EU442008451

    2. Basic provisions:

     

    2.1. Reference to legislation:
    The Contract is governed by the provisions of Hungarian law, and in particular the following laws apply:
    Act CLV of 1997 on Consumer Protection Act V of 2013 on the Civil Code Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses Act CXII of 2011 Act on the right to informational self-determination and freedom of information REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustified territorial blocking and other forms of discrimination based on the customer's nationality, place of residence or place of establishment within the internal market, and amending Regulations (EC) No 2006/2004 and (EU) No 2017/2394 and Directive 2009/22/EC REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

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    2.2. Modifiability of the regulations.
    The general contract concluded between the Parties during the purchases lasts until the service is performed (e.g. receipt of the ordered product). In the case of individual contracts, the contracting parties may modify the contract at any time by mutual agreement and in writing in accordance with the cancellation conditions.


    2.3. The Service Provider reserves all rights to the website, any part thereof and the content appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the content appearing on the website or any part thereof without the written consent of the Service Provider.


    2.4. Scope and acceptance of GTC:
    The content of the contract concluded between us is determined by these General Terms and Conditions (hereinafter referred to as: GTC) – in addition to the provisions of the relevant binding legal acts. Accordingly, these GTC contain the rights and obligations of you and us, the conditions for the conclusion of the contract, the deadlines for performance, the terms of delivery and payment, the liability rules, and the conditions for exercising the right of withdrawal.

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    The technical information necessary for using the Website, which is not contained in these GTC, is provided by other information available on the Website. You are required to familiarize yourself with the provisions of these GTC before finalizing your order. By purchasing through our web store, you accept the provisions of these GTC, and the GTC forms part of the contract between you and the Service Provider in its entirety.

    3. Range of products and services available for purchase:

    We provide information about the essential features of the products available for purchase on the website in the descriptions of each product.

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    3.1. Correction of data entry errors - responsibility for the accuracy of the data provided

    During the ordering process, you have the opportunity to modify the data you have entered before finalizing the order (by clicking the back button in the browser, the previous page will open, so the entered data can be corrected even if you have already moved to the next page). Please note that it is your responsibility to ensure that the data you have entered is entered accurately, as the product will be invoiced and delivered based on the data you have provided. By placing your order, you acknowledge that the Service Provider is entitled to charge you for all damages and costs resulting from your incorrect data entry or inaccurate data. The Service Provider excludes liability for performance based on inaccurate data entry. Please note that the incorrect e-mail address or the full storage space of the mailbox may result in the failure to deliver the confirmation and may prevent the conclusion of the contract.

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    3.2. Procedure in case of incorrect price

    The following are considered to be clearly incorrectly displayed prices:

    • 0 Euro price,

    • a price reduced by a discount, but incorrectly indicating the discount (e.g.: in the case of a product priced at 1000 Euros, the product is offered for 100 Euros despite indicating a 50% discount).

    In the event of an incorrect price being indicated, the Service Provider will offer the option of purchasing the product at the real price, with which information the Customer can decide whether to order the product at the real price or cancel the order without any adverse legal consequences.

    4. Registration/Purchase

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    4.1. Registration

    If you wish to make a purchase, you must provide the data required for the purchase during the first purchase, such as your name, billing and shipping information, e-mail address and telephone number. Registration is not mandatory for purchases, but it is recommended before regular purchases in order to speed up the ordering process. Before finalizing the registration, it is also necessary to accept the registration conditions. The buyer is obliged to keep the password provided confidential. If, after the correct entry of the buyer's unique identifier and password during identification, the buyer's data falls into the possession of an unauthorized third party, the Data Controller is not liable for any resulting damages or disadvantages. By providing their e-mail address, users consent to the operator/service provider sending them technical messages. The operator deletes the registered data from the system upon request. For security reasons, the deletion request will only be valid if the user confirms the deletion request by e-mail, thus avoiding someone intentionally or by mistake deleting someone else from the registration database. The registration is identified by the e-mail address, so an e-mail address can only be registered once. Registration does not entail any obligations.

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    4.2. Purchase

    By clicking on the product categories on the website, you can select the desired product family, and within it the individual products. By clicking on the individual products, you will find the product photo, description, and price. In case of purchase, you must pay the price listed on the website. The products are marked with an illustrated photo. The accessories and decorative elements shown in the photos are not part of the product, unless they are specifically highlighted in the product description. Please note that we do not assume responsibility for any typos or incorrect data!

    5. Order process

    After selecting the Product, you can click the "Add to Cart" button to add any number of products to the cart without incurring any obligation to purchase or pay, as adding them to the cart does not constitute an offer.

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    You can add products to your Cart without logging in. If you are a registered customer but have forgotten your password, use the password Login reminder. If you enter your registered email address here, your password will be sent to you by email. You can log in using the “Login” menu item. Enter your registered email address and password here, then press the login button. If you log in successfully, your registered email address and the log out button will appear in this window, which you can use to leave the store.

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    While using the website, you can check the contents of your cart at any time by clicking on the cart icon at the top of the website. Here you can remove selected products from the cart or change the quantity of the product. After clicking the “Update Cart” button, the system will display the information corresponding to the data you have changed, including the price of the products added to the cart.

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    If you do not wish to select any additional products and add them to your cart, you can continue shopping by clicking the “Order” button. After clicking the “Order” button, the contents of your cart will be displayed, as well as the total purchase price you will pay if you purchase the products you have selected. After that, you need to fill in your user details (Name, Address, delivery method, payment method, contact details).

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    After filling in the above text boxes, you can continue the ordering process by clicking the “Continue to the next step” button, or you can delete/correct the data entered so far and return to the contents of the Cart by clicking the “Cancel” button. When you click the “Continue to the next step” button, you will be taken to the “Order overview” page. Here you can see a summary of the data you previously entered, including the contents of the Cart, user, billing and shipping data and the amount you have to pay (you cannot change these data here, unless you click the “Back” button).

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    5.1. Finalizing the order (making an offer):

    If you are satisfied that the contents of the shopping cart correspond to the products you wish to order and that your details are correct, you can complete your order by clicking on the “Order” button. The information provided on the website does not constitute an offer to conclude a contract on the part of the Service Provider. In the case of orders subject to these GTC, you are considered the bidder.

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    By pressing the "Order" button, you expressly acknowledge that your offer shall be deemed to have been made and that your statement - if confirmed by the Service Provider in accordance with these GTC - entails a payment obligation. You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Service Provider within 48 hours in accordance with these general terms and conditions, you are released from your offer.


    5.2. Order processing, conclusion of the contract

    You have the option to place your order at any time. The Service Provider will confirm your offer by e-mail no later than the working day following the submission of your offer. The contract is concluded when the confirmation e-mail sent by the Service Provider becomes available to you in your email system.

    6. Method of payment for the ordered product and delivery fee


    6.1. Payment method for the ordered product

    • Payment by bank transfer in advance: if we have already confirmed your order, you will find our bank account number and order number in the confirmation email, which must be referred to in the notes / notice section of the transfer. If the transferred amount is credited to our bank account, only then will we ship the product with the courier service. (You can find our bank account number among the operator details)

    • Cash on delivery: The product is prepared by the XXL Courier commissioned by us and delivered by the Posta courier service to the address you provide, where the invoice price of the product or products must be paid to the courier in cash or by bank card.

    • In the case of payment by cash on delivery, the ordered product must be paid in cash to the delivery person upon receipt of the package.
       

    The total amount to be paid includes all costs based on the order summary and confirmation letter. The invoice is not included in the package, it can be downloaded at www.my-algae.eu/invoice, by entering the buyer's name and the email address registered during the order. Please inspect the package in front of the delivery person upon delivery, and in case of any damage or shortages on the products, ask for a report and do not accept the package. We cannot accept subsequent complaints without a report.
     

    6.2. Shipping methods and pricing

    In the case of orders, the prices indicated to the Customers do not include the shipping cost. The shipping cost is given by the system during the closing of the order process, which depends on the chosen shipping and payment method, as well as on the country to which the delivery is made. The system provides the available shipping and payment options according to the address (country) provided by the Customer. The delivery is organized by XXL Futár Kft., which delivers the ordered package to the Customers with the assistance of subcontractors.


    Delivery time:

    For products in stock, 2-4 business days from order confirmation. If the product is not in stock, we will discuss with the customer the expected delivery date, a replacement product, or the possibility of canceling the order, or an immediate refund in the case of prepayment.

    7. Right of withdrawal
    CONSUMER INFORMATION IN ACCORDANCE WITH GOVERNMENTAL REGULATION 45/2014 (26th of II.)


    7.1. Information on the consumer buyer's right of withdrawal

    According to Section 8:1, Paragraph 1, Point 3 of the Civil Code, only a natural person acting outside the scope of his profession, independent occupation or business activity is considered a consumer, so legal entities cannot exercise the right of withdrawal without justification!

     

    The consumer has the right to withdraw from the contract without giving any reason in accordance with Section 20 of Government Decree 45/2014 (II. 26.). The consumer may exercise his right of withdrawal

    • in the case of a contract for the sale of a product

    • the product,

    • When buying and selling multiple products, if the individual products are delivered at different times, the last product delivered will be the one

    The consumer or a third party designated by the consumer, other than the carrier, may exercise the right of withdrawal within a period of 14 days from the date of receipt of the goods.

     

    The provisions of this clause do not affect the consumer's right to exercise the right of withdrawal specified in this clause during the period between the date of conclusion of the contract and the date of receipt of the product. If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the contract is concluded, which terminates the binding nature of the offer to conclude the contract.

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    7.2. Declaration of withdrawal, exercise of the consumer's right of withdrawal or termination

    The consumer may exercise his right provided for in Section 20 of Government Decree 45/2014. (II. 26.) by means of a clear declaration to this effect or by using a declaration template that can be downloaded from the website.

     

    Please return the cancellation form and the product to the following address:

    GreenStar International Ltd.

    Address XXL Futar Kft, 1048 Budapest, Almakerék utca 4.

     

    7.3. Validity of the consumer's declaration of withdrawal

    The right of withdrawal shall be deemed to have been exercised within the deadline if the consumer sends his/her declaration within the deadline. The deadline is 14 days. The consumer shall bear the burden of proving that he/she has exercised his/her right of withdrawal in accordance with this provision. The Service Provider shall immediately confirm the consumer's declaration of withdrawal on an electronic medium upon its receipt, if the Service Provider also provides the consumer with the right of withdrawal on its website.

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    7.4. Detailed rules for the right of withdrawal.
    The User may only return unopened products at their own expense. After the products have been received and inspected, the Service Provider will refund the amount paid. If the products are only partially returned, the Service Provider will calculate the amount to be refunded on a pro-rata basis, which will be transferred to the bank account provided by the User within 48 hours.

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    7.5. The right of withdrawal cannot be exercised in the following cases:

    The Service Provider expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases set out in Section 29 (1) of Government Decree 45/2014 (II.26.):

    • in the case of a contract for the provision of a service, after the performance of the entire service, if the undertaking has commenced the performance with the express prior consent of the consumer and the consumer has acknowledged that he will lose his right of termination after the performance of the entire service;

    • in respect of a product or service whose price or fee cannot be influenced by the financial market undertaking, it is subject to possible fluctuations even during the period specified for exercising the right of withdrawal;

    • in the case of a non-prefabricated product that has been manufactured to the consumer's instructions or at his express request, or in the case of a product that has been clearly tailored to the consumer;

    • for products that are perishable or have a short shelf life;

    • in respect of a product in sealed packaging that cannot be returned after opening after delivery for health or hygiene reasons;

    • in respect of a product which, by its nature, is inseparably mixed with other products after delivery;

    • in respect of an alcoholic beverage whose actual value depends on market fluctuations in a way that cannot be influenced by the undertaking, and whose price was agreed upon by the parties when concluding the sales contract, but the contract is only fulfilled after the thirtieth day from the conclusion;

    • in the case of a business contract where the business visits the consumer at the express request of the consumer to carry out urgent repairs or maintenance work;

    • in relation to the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;

    • with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;

    • in the case of contracts concluded at public auction;

    • in the case of a contract for the provision of accommodation, other than housing services, transport, car rental, catering or services related to leisure activities, if a deadline or time limit specified in the contract has been stipulated;

    • with regard to digital content provided on a non-tangible medium, if the business has commenced performance with the express prior consent of the consumer and, at the same time as this consent, the consumer has declared his acknowledgement that he will lose his right of withdrawal after commencement of performance.

    8. Warranty, guarantee, warranty of materials


    8.1. In what cases can a User exercise his right to a warranty?

    In the event of defective performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the provisions of the Civil Code.

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    8.2. What rights does the User have based on his warranty claim?

    The User may – at his/her choice – make the following claims under the warranty: he/she may request repair or replacement, unless the fulfillment of the claim chosen by the User from these is impossible or would entail disproportionate additional costs for the enterprise compared to the fulfillment of his/her other claim. If the repair or replacement was not requested or could not be requested, he/she may request a proportionate reduction in the consideration or the defect may be repaired at the enterprise’s expense. The User may also repair the defect or have it repaired by someone else or – in the last resort – may withdraw from the contract. He/she may also transfer his/her chosen warranty right to another one, but the User shall bear the cost of the transfer, unless it was justified or the enterprise gave a reason for it.


    8.3. Within what deadline can the User assert his/her warranty claim?

    The user (if considered a consumer) is obliged to report the defect immediately after its discovery, but no later than within two months of the discovery of the defect. However, we would like to draw your attention to the fact that you can no longer enforce your warranty rights beyond the two-year (1-year in the case of a business) limitation period from the performance of the contract.


    8.4. Against whom can you assert your warranty claim?

    The User may assert a warranty claim against the Service Provider.


    8.5. What other conditions are there for enforcing your warranty rights (if the User qualifies as a consumer)?

    Within six months of delivery, there is no other condition for asserting a warranty claim other than notification of the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after six months from delivery, the User is obliged to prove that the defect recognized by the User already existed at the time of delivery.


    Product warranty: the product warranty expiration date is indicated on the bottom of the box.

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    8.6. In what cases can a User exercise his product warranty rights?

    In the event of a defect in a movable item (product), the User may – at his/her choice – assert a warranty claim for materials or a product warranty.


    8.7. What rights does the User have based on his product warranty claim?

    As a product warranty claim, the User may only request the repair or replacement of the defective product.


    8.8. In what cases is the product considered defective?

    A product is defective if it does not meet the quality requirements in force at the time of its release to the market, or if it does not have the properties specified in the description provided by the manufacturer.


    8.9. Within what deadline can the User assert his product warranty claim?

    The User may assert his/her product warranty claim within two years (1 year in the case of a business) from the date the product was placed on the market by the manufacturer. After this deadline, he/she loses this right.


    8.10. Against whom and under what other conditions can you assert your product warranty claim?

    You may exercise your product warranty claim exclusively against the manufacturer or distributor of the movable item. In the event of a product warranty claim, the User must prove the defect of the product.


    8.11. In what cases is the manufacturer (distributor) exempt from its product warranty obligation?

    The manufacturer (distributor) is only exempt from its product warranty obligation if it can prove that:

    • the product was not manufactured or placed on the market as part of its business activities, or

    • the defect was not detectable at the time of placing on the market according to the state of science and technology, or

    • the product defect results from the application of a law or mandatory official regulation.

    The manufacturer (distributor) only needs to prove one reason to be exempted. Please note that you cannot assert a warranty claim and a product warranty claim simultaneously, in parallel, for the same defect. However, if your product warranty claim is successfully asserted, you may assert a warranty claim against the manufacturer for the replaced product or repaired part.

    9. Miscellaneous provisions

    In matters not regulated in these general terms and conditions, the provisions of the Civil Code (Act V of 2013) and, in the case of consumer contracts, the provisions of Government Decree 45/2014 on distance contracts shall apply.

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    9.1. Court clause, other conditions.
    The Parties are primarily obliged to resolve all legal disputes arising between the Service Provider and the User through peaceful means; if this does not lead to a result, the Parties agree to the exclusive jurisdiction of the Hungarian courts competent according to the Seller's registered office for the resolution of the legal dispute. If the jurisdiction of the given court is excluded, the Parties agree to the jurisdiction of the Hungarian ordinary court nearest to it. The provisions of this contract and the legal relations arising between the Contractor and the User are governed by Hungarian law.



    10. Complaints handling procedure (for users who are considered consumers)

    10.1. In case of a complaint, the User shall notify the Service Provider of his/her complaint by e-mail. The Service Provider shall investigate the complaint and try to find a solution. If this is not possible, his/her liability shall be limited to the value of the purchased product as confirmed by the invoice.


    11. Copyright

    11.1. The content of the webshop is protected by copyright. Any part of it may not be used without prior written permission.



    12. Data protection

    The website's data protection information is available at the following page: https://www.my-algae.eu/gdpr

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    Budapest, March 16, 2021

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